Deposit & cancellation policy

Information for clients and patients regarding our recent implementation of a Deposit and Cancellation policy. (Effective March 2023 onwards).

We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal deposit and cancellation policy.

We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.

A deposit will be taken when booking any treatment. This will be deducted from your bill for the relevant treatment. Deposits for consultations will be refunded if no treatment is required or able due to medical grounds.

Deposits will be:

£10 for consultations
£25 for all prescription treatments
£25 for non prescription treatments

Deposits can be paid by bank transfer, over the phone, in person or we can text/ email you a link that can allow you to pay using card.

*Please be aware, we cannot confirm your appointment until a deposit has been received and your slot will be reserved for 24 hours before being offered to the next client after that time.*

Where late cancellation are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit. To help our clients minimise the chance of losing their deposit, We do send out email reminders ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a reminder.

How to notify the clinic about changing an appointment:

Notifications are best given by telephone 01213872525.

Alternatively you can can email us on aestheticsbyrevolve@gmail.com and we will confirm we have received your notice of change by emailing you back.

The sooner notification is given the sooner we are able to offer your appointment to another client and avoid your deposit being retained.

We appreciate your understanding in this matter and look forward to seeing you in the clinic very soon.